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Please Read Carefully
Wood Returns: Most of our wood products are built "Just for You".
§ "Just for You" wood products are not returnable and may not be cancelled once the order is in production.
Iron Returns: Stair Supplies has a "No Hassle" policy regarding iron product.
§ All returns are assessed a 30% restocking fee.
§ Product must be in sellable condition.
§ If product has been opened, please be sure to package it in such a way that is not damaged in transit back to us.
§ A return authorization must first be requested from Stair Supplies. To obtain a return authorization please go to our online
RGA From . Returns without a return authorization will be refused delivery and returned to you.
§ No returns will be accepted after 60 days from time of shipment.
§ Stair Supplies reserves the right to determine final credit given based upon the above criteria.
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