Stair Parts Treads Handrail Newels Iron Balusters Accessories Completed Projects

Please Read Carefully

Wood Returns:   Most of our wood products are built "Just for You".

§ "Just for You" wood products are not returnable and may not be cancelled once the order is in production.

Iron Returns: Stair Supplies has a "No Hassle" policy regarding iron product.

§ All returns are assessed a 30% restocking fee. 

§ Product must be in sellable condition.

§ If product has been opened, please be sure to package it in such a way that is not damaged in transit back to us.

§ A return authorization must first be requested from Stair Supplies.  To obtain a return authorization please go to our online  RGA From .  Returns without a return authorization will be refused delivery and returned to you.

§ No returns will be accepted after 60 days from time of shipment.

§ Stair Supplies reserves the right to determine final credit given based upon the above criteria.

Return Goods Authorization Form

 

Fill out this form and a customer service specialist will be contacting you shortly.

 
Continental US Only,
  Qty Part Number
 
 
 
 
 
 


Do not retrun products to StairSupplies without receiving an RGA number. Packages without an RGA number are refused.