Please Read Carefully

Wood Returns: All of our wood products are built "Just for You".

§ "Just for You" wood products are not returnable and may not be cancelled once the lumber has been ordered.

Iron Returns: StairSupplies has a "No Hassle" policy regarding iron product.

Cable Returns: Please read our Policies to find out what items are returnable.

§ All returns are assessed a 15% restocking fee.

§ Product must be in sellable condition.

§ If product has been opened, please be sure to package it in such a way that is not damaged in transit back to us.

§ A return authorization must first be requested from StairSupplies. Returns without a return goods authorization will be refused delivery and returned to you.

§ No returns will be accepted after 60 days from time of shipment (with the exception of the Cable Rail Tool Kit - which is 90 days).

§ StairSupplies reserves the right to determine final credit given based upon the above criteria.

Return Goods Authorization Form

Fill out this form and a customer service specialist will be contacting you shortly.
Continental US Only.
@
Qty Part Number
Number of Packages being Returned
Do not return products to StairSupplies without receiving an RGA number. Packages without an RGA number are refused.