Please Read Carefully

Wood Returns: All of our wood products are built "Just for You".

§ "Just for You" wood products are not returnable and may not be cancelled once the lumber has been ordered.

Iron Returns: StairSupplies has a "No Hassle" policy regarding iron product.

Cable Returns: Please read our Policies to find out what items are returnable.

§ All returns are assessed a 15% restocking fee.

§ Product must be in sellable condition.

§ If product has been opened, please be sure to package it in such a way that is not damaged in transit back to us.

§ A return authorization must first be requested from StairSupplies. Returns without a return goods authorization will be refused delivery and returned to you.

§ No returns will be accepted after 60 days from time of shipment (with the exception of the Cable Rail Tool Kit - which is 90 days).

§ StairSupplies reserves the right to determine final credit given based upon the above criteria.

Return Goods Authorization Form

 

Fill out this form and a customer service specialist will be contacting you shortly.

 
Continental US Only,
  Qty Part Number
 
 
 
 
 
 


Do not retrun products to StairSupplies without receiving an RGA number. Packages without an RGA number are refused.